Terms and Conditions

Last Updated: June 22, 2026

Welcome to Luxury Shine Cleaning Services. These Terms and Conditions govern your use of our website, communications with our business, and requests for cleaning services.

By visiting www.luxuryshinecleaningservice.com, requesting an estimate, scheduling an appointment, or using our services, you acknowledge and agree to these Terms and Conditions.

1. Cleaning Services

Luxury Shine Cleaning Services provides residential and commercial cleaning services in Hollywood, Florida, and surrounding service areas.

Services may include:

• Residential cleaning.

• Commercial cleaning.

• Deep cleaning.

• Move-in and move-out cleaning.

• Airbnb and vacation rental cleaning.

• Window cleaning.

• Other cleaning services agreed upon before the appointment.

The exact services included will depend on the estimate, booking confirmation, written agreement, or communication provided to the customer.

2. Estimates and Pricing

Estimates may be based on information provided by the customer, including:

• Property size.

• Number of rooms and bathrooms.

• Type of cleaning requested.

• Current condition of the property.

• Special cleaning requirements.

• Photographs or videos provided by the customer.

An estimate is not necessarily a final price if the property’s condition or requested work differs significantly from the information originally provided.

If additional work is needed, Luxury Shine Cleaning Services will attempt to notify the customer before proceeding or adjusting the price.

Prices may vary depending on the property’s size, condition, location, service frequency, and cleaning requirements.

3. Scheduling and Confirmation

An appointment is not guaranteed until it has been confirmed by Luxury Shine Cleaning Services.

Customers are responsible for providing accurate information, including:

• Name and contact information.

• Property address.

• Requested service.

• Preferred appointment date and time.

• Access instructions.

• Information about pets, parking, alarms, gates, or building requirements.

Appointment times may be provided as an arrival window because traffic, weather, previous appointments, or other circumstances may affect the exact arrival time.

4. Property Access

The customer must provide safe and timely access to the property at the scheduled appointment time.

Access may be provided through:

• The customer or an authorized representative.

• A key.

• A lockbox.

• A building concierge.

• A door or gate code.

• Another method agreed upon in advance.

Luxury Shine Cleaning Services is not responsible for delays or an inability to complete the service when access is unavailable.

A cancellation or access-related fee may apply when disclosed to the customer during the booking process.

5. Customer Responsibilities

Before the cleaning appointment, customers should:

• Remove valuable, fragile, or irreplaceable items.

• Secure cash, jewelry, documents, medications, and personal belongings.

• Inform us about damaged or delicate surfaces.

• Identify areas requiring special products or care.

• Provide access to running water and electricity.

• Secure pets when necessary.

• Remove excessive clutter that may prevent cleaning.

• Inform us of alarms, cameras, building rules, or parking restrictions.

Luxury Shine Cleaning Services is not responsible for damage caused by undisclosed preexisting conditions, loose fixtures, improperly installed items, deteriorated surfaces, or fragile objects that were not identified before service.

6. Pets

Customers must inform us about pets on the property before the appointment.

Pets should be placed in a safe and secure area when necessary. Luxury Shine Cleaning Services is not responsible for pets that escape, become injured, or interfere with the service when they have not been properly secured.

We reserve the right to stop or decline service if an animal presents a safety risk to our cleaning team.

7. Cleaning Products and Equipment

Luxury Shine Cleaning Services may provide cleaning products and equipment unless otherwise agreed.

Customers must inform us before service if:

• A specific product must or must not be used.

• A household member has allergies or sensitivities.

• A surface requires specialized care.

• The customer prefers that their own products be used.

We cannot guarantee that every stain, discoloration, odor, mark, buildup, or damaged surface can be completely removed.

8. Hazardous or Unsafe Conditions

Our regular cleaning services do not include the handling or removal of hazardous materials unless specifically agreed in writing.

This may include:

• Human or animal waste.

• Blood or bodily fluids.

• Medical waste.

• Toxic chemicals.

• Mold remediation.

• Pest infestations.

• Asbestos.

• Illegal substances.

• Dangerous or unidentified materials.

• Excessive hoarding conditions.

We reserve the right to refuse, suspend, or discontinue service when a property presents unsafe, unsanitary, threatening, or hazardous conditions.

9. Payments

Payment terms will be communicated when the service is scheduled or confirmed.

Payment may be required:

• Before the service.

• On the day of the service.

• Immediately after the service.

• According to another written payment arrangement.

When a deposit is required, the amount and applicable refund conditions will be communicated before the booking is confirmed.

The customer is responsible for paying the agreed amount for completed services and any authorized additional work.

10. Cancellations and Rescheduling

Customers should contact Luxury Shine Cleaning Services as soon as possible when they need to cancel or reschedule an appointment.

A cancellation fee may apply to:

• Late cancellations.

• Same-day cancellations.

• Appointments where property access is unavailable.

• Appointments where our team arrives but cannot safely perform the service.

Any applicable cancellation fee will be disclosed during the booking process or before the appointment is confirmed.

Nothing in these Terms limits cancellation rights that may apply under federal, state, or local law.

11. Service Satisfaction

We aim to provide careful, professional, and reliable cleaning services.

Customers should inspect the completed work and report any concerns as soon as reasonably possible. When appropriate, Luxury Shine Cleaning Services may offer to return and address an area that was included in the original service.

The satisfaction process does not apply to:

• Areas excluded from the original service.

• Permanent stains or damage.

• Normal wear and tear.

• Conditions that cannot reasonably be corrected through standard cleaning.

• Areas changed or used after the service was completed.

• Additional services that were not purchased.

A refund is not automatically guaranteed. Each concern will be reviewed based on the circumstances and the service agreement.

12. Damage and Breakage

Customers must inform us about fragile, damaged, unstable, or high-value items before cleaning begins.

If a customer believes damage occurred during service, the customer should:

1. Contact Luxury Shine Cleaning Services promptly.

2. Provide a description of the concern.

3. Provide photographs or other supporting information when available.

4. Allow us a reasonable opportunity to inspect the item or area.

Luxury Shine Cleaning Services will review the circumstances and determine an appropriate response based on the available information and applicable law.

We are not responsible for:

• Preexisting damage.

• Normal wear and tear.

• Improperly installed items.

• Loose fixtures.

• Deteriorated or defective surfaces.

• Damage caused by a product requested or supplied by the customer.

• Items that were not properly secured.

• Damage caused by undisclosed instructions or conditions.

13. Before-and-After Photographs

Luxury Shine Cleaning Services may request permission to take before-and-after photographs for:

• Documenting the condition of the property.

• Confirming completed work.

• Training.

• Quality control.

• Marketing and social media.

Identifiable photographs will not be used for public marketing without the customer’s permission.

Customers may decline the use of their property photographs for promotional purposes.

14. Security Cameras

Customers may use security cameras on their property, subject to applicable law.

Customers should not place cameras in areas where workers reasonably expect privacy, such as bathrooms or changing areas.

Recordings must not be used unlawfully, deceptively, or in a manner that violates a person’s privacy rights.

15. Website Information

We make reasonable efforts to keep the information on our website accurate and current.

However, website information may change without notice, including:

• Services.

• Prices.

• Service areas.

• Availability.

• Promotions.

• Business hours.

• Website content.

Information displayed on the website does not guarantee that a particular service, date, price, or appointment will be available.

16. Acceptable Website Use

You agree not to use this website to:

• Engage in fraudulent or unlawful activity.

• Submit false information.

• Attempt to access restricted systems.

• Introduce viruses or harmful software.

• Copy or reproduce website content without authorization.

• Interfere with the website’s operation or security.

• Impersonate another person or business.

• Harass or threaten the business, its employees, contractors, or customers.

We reserve the right to restrict access to the website when misuse is suspected.

17. Intellectual Property

The website’s original content, including its text, graphics, branding, service descriptions, photographs, and design elements, belongs to Luxury Shine Cleaning Services or is used with permission.

Website content may not be copied, reproduced, modified, distributed, or used commercially without prior written authorization.

18. Third-Party Links

Our website may contain links to third-party platforms, including:

• Google.

• Facebook.

• Instagram.

• WhatsApp.

• Review platforms.

• Mapping services.

Luxury Shine Cleaning Services does not control and is not responsible for the content, availability, security, or practices of third-party websites.

Use of those platforms is subject to their own terms and policies.

19. Privacy

The collection and use of personal information through our website and communications are governed by our Privacy Policy.

By using our website or contacting us, you acknowledge that you have had an opportunity to review the Privacy Policy.

20. Limitation of Liability

To the extent permitted by law, Luxury Shine Cleaning Services will not be responsible for indirect, incidental, special, or consequential losses resulting from:

• Use of the website.

• Temporary website unavailability.

• Incorrect information provided by the customer.

• Failure to provide property access.

• Undisclosed property conditions.

• Third-party websites or platforms.

• Events outside our reasonable control.

Nothing in these Terms excludes or limits rights or responsibilities that cannot legally be excluded under applicable law.

21. Indemnification

To the extent permitted by law, users agree to be responsible for losses or claims resulting from their unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.

22. Events Beyond Our Control

Luxury Shine Cleaning Services is not responsible for delays, cancellations, or inability to provide services due to circumstances beyond our reasonable control, including:

• Severe weather.

• Hurricanes or flooding.

• Traffic accidents or road closures.

• Power or water outages.

• Government orders.

• Illness or emergencies.

• Building restrictions.

• Unsafe property conditions.

• Other unexpected events.

When possible, we will communicate with the customer and attempt to reschedule the service.

23. Refusal or Termination of Service

We reserve the right to refuse, suspend, or terminate services when:

• The environment is unsafe.

• A customer or another person behaves abusively or threateningly.

• Payment is not made as agreed.

• The requested service is unlawful.

• Property conditions were materially misrepresented.

• The customer repeatedly violates these Terms.

• The service is outside our capabilities or service area.

Customers remain responsible for authorized work completed before the service was terminated.

24. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute will be handled in an appropriate court or forum with jurisdiction under applicable law.

25. Changes to These Terms

Luxury Shine Cleaning Services may update these Terms and Conditions when its services, business practices, or legal requirements change.

The updated version will be posted on this page with a revised “Last Updated” date.

Changes will not retroactively alter the essential terms of a service that was already confirmed unless both parties agree or applicable law requires otherwise.

26. Severability

If any portion of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

27. Entire Agreement

These Terms, together with the applicable estimate, booking confirmation, service agreement, and Privacy Policy, represent the agreement between the customer and Luxury Shine Cleaning Services regarding the relevant services.

Specific written terms provided in an estimate or service agreement will control if they conflict with general information displayed on the website.

28. Contact Information

For questions regarding these Terms and Conditions, contact:

Luxury Shine Cleaning Services
Hollywood, Florida
Website: www.luxuryshinecleaningservice.com
Phone: (786) 531-3315
Email: luxuryshine04@gmail.com